How LCH Care works
LCH Care is an introductory agency. We introduce you to checked, self-employed carers, and you choose who comes into your home. Here is what happens, step by step, and who does what.
Four steps to care at home
Tell us what you need
Your postcode, the type of care, routines and preferences.
Get matched profiles
We send you profiles of suitable, available carers.
Speak and choose
Talk to carers by phone or video call, then choose who you want.
Care starts
You and your carer agree the duties and routine. LCH Care handles the weekly invoice and pays your carer.
What LCH Care does
- Listens to what you need: the type of care, routines and preferences
- Checks every carer before introduction: identity, right to work in the UK, Enhanced DBS, two references, work history, and relevant training or qualifications
- Sends you profiles of suitable, available carers
- Sends you a weekly invoice in advance and pays your carer weekly
- Helps when you need it, for example if your carer is ill and you want to see other profiles
What LCH Care does not do
- Employ the carer. The carer is self-employed.
- Manage or supervise the care your carer gives
- Write care plans or medication instructions
- Place a carer with you without your agreement
Agreeing the care
You and your carer agree the duties and routine at the start, and change them together as needs change. For live-in care, the carer has their own bedroom, a daily break and proper rest. If your relative needs help several times a night, one carer cannot safely cover both days and nights, so two carers or waking-night cover is the safer choice.
Paying for care
LCH Care sends you an invoice each week, in advance, and you pay by bank transfer. LCH Care then pays your self-employed carer weekly by bank transfer. Your written quote confirms the full price before care starts.
If something changes
If you don't get on with your carer, tell us and we'll introduce other carers. You can end the arrangement following the notice terms in your agreement.
If your carer is ill or can't come, let us know as soon as you can. We'll look for another suitable carer and send you their profile, and you choose whether to go ahead. We can't guarantee a replacement straight away, especially at short notice.
Keeping people safe
If someone is in immediate danger, call 999. Tell us about any concern about a carer and we'll stop introductions to that carer and report it to the police or local authority.
Ready to talk it through?
Tell us what you need and we'll send you profiles of suitable carers.